Voice AI technology is revolutionising the food service industry, with companies like ConverseNow and SoundHound leading the charge. This innovation is reshaping the way orders are taken, both over the phone and at drive-thrus, promising increased efficiency and sales growth through upselling. While initially focused on other applications, these companies have pivoted to meet the demand for voice AI in restaurant menus. Despite the advancement of technology, human employees still play a vital role, with AI systems often supported by call centre workers to ensure order accuracy. Companies like Presto Automation are adapting to new trends, transitioning from tabletop tablets to drive-thru automation. As the industry continues to evolve, the integration of voice AI aims to enhance customer experiences while supporting restaurant staff.

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