Founded in 2007, JRNI aimed to become the global leader in customer interaction platforms. JRNI is now used by thousands of businesses to handle millions of customer interactions each year. JRNI is at the heart of a worldwide movement aimed at allowing organisations to focus on the customer while providing enduring, consistent, and exceptional customer encounters across the customer lifecycle. JRNI is the premier enterprise customer interaction platform, with a tightly integrated collection of modules designed to automate corporate use cases such as event management, appointment scheduling, virtual and physical queue management, and extensive reporting and analytics. It enables organisations to provide remote and in-person experiences that strengthen connections, increase customer happiness and loyalty, and boost revenue and efficiency. JRNI’s purpose is to assist clients in facilitating persistent, consistent, and exceptional customer encounters at scale across the complete user engagement lifecycle. JRNI Analytics assesses the performance of the engagement plan, and the JRNI Customer Engagement Platform is the foundation of a successful and scalable customer engagement strategy.

Read more from JRNI