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Estée Lauder Companies embrace TikTok Shop for enhanced consumer engagement and sales growth

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ConsumerGeniuses

The Estée Lauder Companies, embarking on the TikTok Shop journey with their Estée Lauder and The Ordinary skincare brands, strategically navigate the platform’s unique consumer landscape. Led by Jon Roman, the company focuses on leveraging The Ordinary’s fervent Gen-Z fanbase and extensive creator network, alongside Estée Lauder’s technological innovation and success in TikTok-led campaigns. By emphasising consumer experience over mere storefront presence, both brands employ livestreaming, user-generated content, and affiliate links within TikTok videos to drive sales and amplify earned media value. Despite a recent sales dip, the move to TikTok Shop underscores Estée Lauder’s commitment to engaging micro-creators and embracing TikTok’s creator-centric approach, envisioning a seamless shopping journey while nurturing direct community connections and influencer partnerships for an elevated consumer experience.

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