Colgate-Palmolive used intelligent automation to optimise work processes as part of a bigger effort to increase digitalisation initiatives. To streamline workflows, teams deployed more than 70 bots across business departments such as HR, marketing, finance, and sales. One effort featured bots autonomously confirming delivery appointments for some of the company’s major clients, which reduced expenses and increased key performance indicators for on-time delivery. Automation will be used to simplify the end-to-end process, minimise manual mistakes, increase data accuracy, and reinforce internal controls. The automation program’s goal is to cut expenses while increasing productivity. As long-time executives departed, the business recently restructured its IT leadership, moving David Foster, the former VP of global application development, to CIO and Stephen Habif to CTO. The idea is to save on operating expenses while increasing capacity to perform better.

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