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FedEx’s new consolidated returns program: No Box, No Label, a huge opportunity for brands



The FedEx initiative will accept unboxed, unlabeled returns, consolidate them, and return them to retailers. FedEx Consolidated Returns allows customers to deliver returned products with a QR code to any of the 2,000 FedEx Office locations, the company’s storefront retail division. FedEx will aggregate and process volumes of returns from numerous businesses at one site.

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The returns will then be transported to their original destinations using less-than-truckload services. The new service concept “no-box, no-label” is being pushed to retailers as a low-cost return option. Consumers in the United States are increasingly accepting in-person returns without a box or label. Inc. has provided a comparable service with retail partners such as Kohl’s for many years.

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